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Ever wonder what it takes to start an ecommerce company? Well, stop wondering.

QuickBooks has partnered with Bigcommerce—a leader in ecommerce creation, optimization and automation—to offer essential tips and best practices to help entrepreneurs launch and manage an ecommerce business. From ideation, to sourcing, to competitive analysis, this series of guest posts will highlight everything you need to get started.

So without further ado, let’s dive into the first topic: sourcing your product or service idea.

There’s a vast amount of opportunity in the ecommerce space. For example, according to comScore, desktop sales brought in more than $53 billion in revenue in Q4 of 2014, a 15% increase over last year. And for online stores on Bigcommerce’s platform, Q4 revenue increased 54% over last year. This data points to an increase in online conversions, likely due to an increase in aesthetic and convenient omnichannel consumer experiences, including one-step payment processing, responsive websites and social shopping.

In other words, there’s ample opportunity within the ecommerce space to open up shop and start selling. But while these stats may be encouraging, the toughest part of starting an ecommerce business is figuring out exactly what to sell. Luckily, we’ve come up with nine different ways to generate ideas around products and services to start successfully selling online.

Improve on Fragmented Frustrations

We’ve all heard the saying: Necessity is the mother of invention. Taking this tactic when generating ideas for a product or service is a reliable avenue to kick-start a successful business.

Opportunities may exist in a few forms, including an improved product feature, an unrealized market by your competitors or even in your marketing capability. Try tuning into your everyday tasks. What things put a hitch in your giddy-up? Those small annoyances can turn out to be a brilliant business idea. Pinpoint a problem, and conveniently solve it.

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Your product or service doesn’t necessarily need to be a huge, complicated endeavor. It can be quite simple, yet exceptionally effective. As an example, look at the story behind Karen Rzepecki’s invention of the reCAP Mason Jars Pour Cap.

“Our story began with salad dressing,” she writes. “After creating yet another oily mess with the lid and ring, I searched for a pour cap that would fit my mason jars and allow me to shake, pour and store dressing.” Rzepecki realized there wasn’t one, so she went ahead and created something all her own.

As many do, Rzepecki used reusable, ecofriendly mason jars for food storage. However, when trying to shake, pour and store items, things got sticky. To alleviate the issue, Rzepecki created a simple lid with a spout that fit both large and small mason jars and took her new product online. Today, she owns a successful online store and is diversifying her product offering to scale her ROI.

Build on Passion and Experience

Let’s be honest, starting your own business means long hours, likely some rocky terrain and the occasional, if not frequent, sacrifice. Being passionate about what you do will not only help you see the forest through the trees during the hard times, but it will also help you craft a brand that speaks to people in a way that is meaningful and engaging.

Putting Love and Life to Work


Dustin Haver and wife Kristin have proven this point. Long passionate about each other, family, traveling and their heritage, this duo combined forces to launch their own online store, Neck Of The Woods, an ecommerce site that combines their personal passions with their areas of expertise.

Kristin already runs a small business of her own called Folk Wellness Co. Dustin, on the other hand, is an Art Director who has developed a series of brands you can find on his website Saturday Morning Design. Neck Of The Woods focuses on capturing the essence and culture of various locations within the U.S. by offering children’s clothing designed by local artists, combining business strategy, design, travel and philanthropy with the couple’s ecommerce efforts.

Craft a Brand That Resonates

Crafting a brand that resonates is particularly important if you are thinking of pursuing a rather competitive ecommerce industry. Crafting a recognizable and memorable brand means you’ll need to complete research and truly understand your target audience. You’ll want to craft a brand that speaks to your potential customers in a way that both resonates and compels them to come back. In other words, you want to build loyalty based on audience identity.

Some great questions to start with include:

  • How does your target audience like to be addressed?
  • How will you position your product?
  • How will you design your website to communicate your brand and appeal to your potential customers through layout, color scheme and calls to action?

When a Brand Becomes a Lifestyle


When it comes to crafting a brand and experience that resonates, Matthew Tara of Tucker Blair is an expert. Tara’s goal from the get-go was to focus on his customers, aiming to “inject some flair into the wardrobe of like-minded people, and especially to my friends and family,” his site states.

Tara promotes the Tucker Blair brand through every single aspect of his business, from ornate needlepoint accessories, to detailed and well-designed emails and product packaging. At every customer touchpoint, the Tucker Blair brand creates a memorable and customer-identifying experience. By doing so, Tara has crafted a business that not only speaks to its customers, but invites them to be part of a lifestyle.

Hop on Trends Early

Carving out a place for your brand within an emerging market is ideal. To do this, it is pivotal that you stay up-to-date on recent and trending products and services—and then launch an ecommerce site to capitalize on the trending products before they hit peak popularity.

Indeed, this business angle can be a slippery slope, given that many trends don’t last. However, the upside can be tremendous for a small business owner, since you’ll have a leg-up on SEO and establish yourself as a leader within the industry from early on. Start thinking of products or services that have been trending upwards in recent years (i.e. wearable technology, survival guides, vintage, healthy living, flash tattoos) in order to realize any market potential.

Launch Before the Craze


Serving as proof that launching in the right market at the right time leads to success, online store Fugoo was built on the backs of team members who played integral roles at Acer, eMachines, Harmon Kardon, JBL and Toshiba. These folks are thought leaders by trade and used their skills and industry knowledge to launch the Fugoo Bluetooth wireless speaker just before the bigger technology brands caught on to the trend.

Fulfill Guilty Pleasures

Another solid business avenue to pursue is helping customers feed into their own passions or, perhaps, even their vices. Shoppers often spend more on their guilty pleasures, developing deep loyalty to particular brands that understand the source of their love for particular items.

Cater to Niche Shopping-Obsessed Segments


Niche segments often spell success for ecommerce. Take, for example, Evan Streusand of Fortress of Inca, who sells hand-crafted boots made in Peru that combine quality with tradition.

“Fortress of Inca channels a free-spirited and vibrant lifestyle while bringing the finest-quality leather and woven Peruvian textiles (locally known as ‘mantas’) to each pair of shoes. Each collection features traditional, eye-catching patterns and designs that boast originality, bold colors and intricate detailing.”

Streusand tapped into a deep passion of many online shoppers: handmade, extremely unique apparel.

Bonus: Spot Business Opportunities Absolutely Everywhere

If the above suggestions are not resonating, here are a few steps to use to tap into your daily tasks and find useful solutions to increase productivity.

  • Start taking people seriously when they give you compliments. What is it that people tell you you’re great at? Perhaps your family and friends cannot get enough of your holiday pies? Check out stores like Tiny Pies for inspiration. This brand took a tiny-pie concept and turned it into an online store as well as an Austin-based brick-and-mortar storefront.
  • Start snooping around websites like eBay, Amazon and Etsy. You’ll be amazed at the simple things being sold on ecommerce websites, including vintage items found at thrift stores, party lights, dog toys, tablecloths, decorative pillows and wedding decor. Speaking of wedding decor, check out Wedding Chicks, an online store that turned their blog into an entire business.
  • Think about a new spin for old items. Even just giving something a new paint job can turn a $5 item into a $50 gem. From belt buckles, to guitar picks, and back again. Check out the angle Bread & Jam took on standard items you’d likely find anywhere and turning them into treasured pieces.
  • Consider impulse buys or items people buy regularly. This could include items like incense, candles, novelty items and DVDs. Dog for Dog, for instance, took typical products like dog food and treats to a whole new level with donations and, eventually, celebrity endorsements.

This is only the beginning of your quest to become an ecommerce expert. Stay tuned for more articles on building an online store, including tips on sourcing your products, evaluating your competition and more.

Bigcommerce and QuickBooks have partnered to become your source for everything ecommerce. Featuring easy integration with QuickBooks, a simple but robust site builder and in-depth analytics, Bigcommerce’s ecommerce solutions have everything you need to sell products and manage your finances.

Ask any brick and mortar store owner what he never wants filling his shop, and his answer would probably be this: silence.

Particularly with the looming threat of online shopping and services hanging over their heads, store owners want their own shops to always be hustling and bustling with eager customers. After all, the more people who wander in, the greater the likelihood of landing a sale.

But, enticing passerby to actually step through the door presents a challenge for many small business owners. Fortunately, there are a few tactics you can use to encourage people to stop in and see what you offer.

I connected with a few shop owners around my own town of Appleton, Wisconsin to get the lowdown on how they increase their own foot traffic—and avoid that taunting sound of crickets echoing throughout their stores.

1. Carefully Consider Your Location

If you already have an existing storefront, your location isn’t something you can simply change. But, if you’re currently planning to start a business and are weighing your options, location deserves some heavy emphasis.

“We have a vibrant downtown with a great mix of offices, services, restaurants, and residential.”

Tina Palmer, Owner of Red Door Mercantile, a modern day general store located in Neenah, Wisconsin, credits the shop’s prime downtown location for many of the customers they’re able to attract.

The more people who are milling about in your area, the better your chances of getting them to check out your own shop. So, if you’re evaluating location options and are eager for foot traffic, pay close attention to the other businesses and attractions that surround you.

2. Offer a Freebie or Special

People love free stuff. Offering some sort of free service or special promotion for customers is a great way to get them through your door.

Tennie’s Jewelry, a family-run jewelry shop in downtown Appleton, has experienced plenty of success with this technique.

“Free ring cleaning and checking is the number one thing we use to get customers in our store”

“Free ring cleaning and checking is the number one thing we use to get customers in our store,” says Becky Juedes, Manager at Tennie’s.

Think of something that you could offer your own visitors. It doesn’t need to be anything huge—even the smallest gesture or treat can inspire people to stop in.

3. Pay Attention to Your Curb Appeal

“Make sure your business has awesome curb appeal,” says Palmer, “Don’t underestimate the value of it.”

Palmer mentions her store’s window displays as a key piece of her foot traffic puzzle. “Our window displays are extremely important in attracting and bringing in passerby either walking or driving,” she says.
Tennie’s also relies on window displays to stand out. “We change them regularly and showcase different and new items each time,” explains Juedes, “Customers will walk in and ask questions about them.”

The sidewalk sign that’s shaped like a giant diamond ring is another attention-grabber for Tennie’s. With a chalkboard in the center, Juedes says she’s able to highlight different offers or promotions—which encourage people to stop in and find out more.
Head outside of your own space and take a look. Is it a welcoming place you’d want to visit? Is there anything pulling you inside? If not, brainstorm something unique to improve your own curb appeal.Lowdown:

4. Host an Event

The main challenge is to get people inside your store just once. After that, they’ll hopefully want to return again.
Hosting an event within your shop can help get people over that first hurdle. Azure, a clothing and accessories boutique in De Pere, Wisconsin, frequently puts on different special events for that very reason.

From group styling sessions to yoga classes right within the shop, Azure has found that it’s an effective way to familiarize people with the store—and to give them a reason to come back.

5. Piggyback Off of Other Events

If you aren’t interested in putting together your own event, see if there are any happenings in the community that you can use to your advantage. If there’s already something going on right outside of your front door, that presents the perfect opportunity to attract customers inside.

Does the farmer’s market happen on your street each and every Saturday morning? Open up a little earlier that day and offer a 10% discount.

Are you in a prime location for the annual holiday parade? Invite people to come inside and warm up with some hot chocolate or some festive cookies.

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That community event has already put in the legwork to get more people in your immediate area—it’s up to you to find a way to draw them into your store.

6. Provide Excellent Service

While providing customers with a top-notch experience might not directly relate to foot traffic in the way a sidewalk sign does, it certainly can help.

Seth Lenz, owner of Seth’s Coffee in Little Chute, admits that increasing foot traffic isn’t something he’s focused on too intently.
“We make sure our product and service are consistent,” Lenz says, “Word-of-mouth has been remarkable for my business, as people just want to bring their friends here.”

Lenz says that the first two or three years of his business saw plenty of slow periods. But, as he continued to keep customer service as his number one priority, he rarely hits those slumps anymore—because customers want to return.
“It’s generally steady for all of our open hours nearly every day,” he adds.

Increased Foot Traffic: It Requires Some Legwork

As with anything in your business, increasing the amount of foot traffic to your store involves some effort and strategy. Fortunately, there are several things you can do to encourage customers to come through your door.

Put some of these tactics to work, and your store will have less silence—and more shoppers.